The audit found the "methods for conducting name checks rely on outdated and ineffective technology, staff and contractors who have limited supervision and training, inadequate quality control measures and inconsistent use of production goals for name check analysts."
As a result, the report said, the name check backlog "causes delays in the (Department of Homeland Security's) efforts to assess potential national security threats residing in the United States and adjudicate applicants' requests for immigration benefits."
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